Shipping Policy

We, on our own or with third party logistic service providers in order to effectuate Product delivery to Customers. The Customer will also be provided with an approximate days of delivery of the purchased Product on the order confirmation page.

We aim to provide our services through the Platform and ensure the delivery of Products purchased, all across India. At the time of registering your account, you have to provide the correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address for delivery.

Any failure in delivering the purchased Products arising out of the Customer’s failure to provide correct, complete and accurate information shall not hold us liable at any point in time.

A maximum of 2 (two) attempts will be made to deliver the purchased Products to the Customer. If the Customer continues to remain unavailable after 2 (two) attempts, we reserve the right to cancel the order pertaining to the purchased Products at our sole discretion.

While we make reasonable endeavours in ensuring that purchased Products are delivered to the Customers in a timely manner, delivery may be delayed on account of,
• Logistical issues beyond our control
• Unsuitable weather conditions
• Political disruptions, strikes, employee-lockouts, etc…
• Acts of god such as floods, earthquakes, etc…
• Other unforeseen circumstances

In such events of delay, we shall make reasonable attempt at proactively intimating the Customer by writing on his/her registered email account and/or mobile number.
We disclaim all liabilities that may arise on account of failure to intimate the Customer of anticipated delays in the delivery of purchased Products on the Platform. Further, we shall be under no obligation to compensate the Customer for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.

As an internal process, we undertake multiple diligences to ensure that the delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for us to ensure that the own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or by the employees of the Logistic Partners is beyond our control and any issue arising between a Customer and our delivery executive or an employee of the Logistic Provider will have to be resolved by the Customer, independently.

We reserve the right to charge shipping charges on Products and the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the Customer on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by us after due verification at our sole discretion).

Return and exchange of purchased Products shall be carried out by our reverse-logistics partners or our own delivery executives. Further details on how Customers may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy.

We deliver the product within a timeframe of 2 to 5 business days.